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My Harvest import stopped

If an import stops, the page says why. Start it again: it continues where it stopped, without duplicating anything.

Who can do this: AdminsUpdated · 2 min read

  1. Step 1: Read the reason under The import stopped. We also email it to you ("Your Harvest import stopped").

  2. Step 2: Click Start again. It opens the importer.

  3. Step 3: Paste a token again (create a new one if you revoked the old one) and continue. Already imported records are updated, not duplicated.

Common causes

  • The token was revoked in Harvest while the import was running. Create a new one.
  • Harvest was temporarily unreachable or limited the number of requests. Wait a few minutes and start again.
  • A group shows failed in red: the other groups may still have finished. Start again to retry.

If it stops twice in the same place, ask in Help and include the message. We aim to reply within 2 business days.

Didn’t find what you needed?

Ask in Help inside the app, or email [email protected]. We aim to reply within 2 business days.

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