I can't issue an invoice
LockedHours won't issue an invoice that misses something your country requires. The draft lists what to fix; here's where to fix each item.
Who can do this: Admins and managersUpdated · 2 min read
When something is missing, the draft shows Before you can issue this invoice: with a list, and the Issue and send by email form and Issue without emailing button don't appear until it's fixed.
(opens the full-size image)| Message | Where to fix it |
|---|---|
| Set your business's country / name / address in Settings. | Settings → Your business on invoices. |
| Add your VAT number (or tax ID) in Settings. | Settings, the tax number field. Required in the EU, and elsewhere when you charge tax. |
| Add your company's legal details in Settings… | Settings → Legal details (France). |
| The client needs a name. / Add the client's address… / Set the client's country. | For the country, pick it in the box and click Save country (clients imported from Harvest have none). For the rest, the client's page (link Client in the box). |
| A reverse-charge invoice can't charge tax… / Reverse charge needs the client's VAT number. / Reverse charge doesn't apply to a client in your own country. | Edit draft → Tax and legal details, or the client's Tax ID and Country. See Taxes, VAT and reverse charge. |
| No VAT is charged: add a tax note… | Edit draft → Tax note, or tick Reverse charge. |
| The invoice is in …: enter the exchange rate… | Edit draft → Exchange rate. |
| A message about your country's e-invoicing rules | LockedHours can't issue that invoice in your country yet. See Invoicing in Spain and other countries with special rules. |
Errors when you click Send or Issue
- The issue date can't be earlier than the last one issued…: edit the draft's Issue date.
- Another invoice already has the number …: change the numbering format: Invoice numbering.
- Your free trial has ended, so this account is read-only…: see Your free trial.
Didn’t find what you needed?
Ask in Help inside the app, or email [email protected]. We aim to reply within 2 business days.